Frequently Asked Questions:

If you are experiencing problems with your interactive CD program, please check the FAQ list below before contacting technical support. If you do not find the answer to your question or the problem persists, use our Technical Support form or call Intramedia at 1-909-980-4033 between the hours of 9:00am and 6:00pm PST.

FAQ:

• What are the minimum system requirements needed to run the CD?
• Why doesn't the program automatically run when the CD is inserted in the drive?
• Why can't I see the whole page on the screen?
• Why do the pictures and video look like they have a dot pattern in them?
• The video does not run smooth or is not shown at all?
• I did not find the answer to my question here. What do I do now?

Minimum System Requirements

Operating System: Windows 98, ME, 2000, XP (**Apple computers are not supported)
Processor: Pentium II 500 or AMD Athlon 550 (800mhz or faster recommended)
8X or faster CD-Rom Drive
Video Card: Accelerated with 16MB or greater on board memory
Video Resolution: 800 x 600 pixels or higher at 24bit or higher color quality
Windows Compatible Sound Card
Internet Connection
 

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Why doesn't the program run automatically when the CD is inserted in the drive?

The CD should autorun when inserted in the drive. If it does not, your may not have the autorun function enabled in windows. Click on the link for instructions on enabling autorun on your computer.

http://support.microsoft.com/default.aspx?scid=kb;en-us;330135

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Why can't I see the whole page on the screen?

The program requires a screen resolution of at least 800 x 600 pixels to display correctly. Make sure your screen resolution is 800 x 600 pixels or larger. Follow the link below for detailed instructions on how to change the screen resolution on your computer.

http://www.microsoft.com/windowsxp/home/using/productdoc/en/display_change_screen_resolution.asp

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Why do the pictures and video look like they have a dot pattern in them?

The program requires a display color depth of at least 24bits per pixel to render images correctly. Make sure your display color quality is set to 24bit or higher. Follow the link below for detailed instructions on how to change the color quality displayed on your computer screen.

http://www.microsoft.com/windowsxp/home/using/productdoc/en/display_change_number_colors.asp?

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The video does not run smooth or is not shown at all?

You should have the latest version of Windows Media Player and Direct X available for your operating system installed.

To update Windows Media Player:

Please visit http://www.microsoft.com/windows/windowsmedia/download/default.asp?displang=en and follow the on-screen instructions to download and install the correct version of Windows Media Player for your version of Windows. This update should not require a restart.

Once all necessary updates have been applied, I would recommend initialising the Opus registry settings to repair any corruptions which may have resulted from communicating with the previous components.

To update DirectX:

Please visit http://www.microsoft.com/downloads/details.aspx?FamilyID=0a9b6820-bfbb-4799-9908-d418cdeac197&displaylang=en and follow the on-screen instructions to download and install the correct version of DirectX for your version of Windows. Please ensure that you restart your computer when prompted.

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I did not find the answer to my question here. What do I do now?

Click here > Contact Technical Support

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